Frequently asked questions
Have questions? We've got answers! Explore our most frequently asked questions about cleaning services, scheduling, supplies, and what to expect when welcoming Freshly Maid Bed into your home.
How much does house cleaning cost, and do you offer free quotes?
Every home has unique needs based on size, layout, and service type. We provide customized, free quotes with no obligation so you know exactly what to expect before booking.
What is the difference between standard and deep cleaning?
Standard cleaning covers routine upkeep such as dusting, vacuuming, mopping, and sanitizing kitchens and bathrooms. Deep cleaning addresses built-up grime, baseboards, door frames, inside appliances upon request, and detailed high-touch areas.
Do you bring your own cleaning supplies and equipment?
Yes! We bring all necessary professional tools, including vacuums, mops, microfiber cloths, and environmentally conscious products like Method. If you have specialty surfaces, allergies, or prefer specific products, we are happy to use supplies you provide.
How often can I schedule cleaning services?
We offer flexible recurring schedules including weekly, biweekly, and monthly housekeeping, as well as one-time deep cleanings and move-in/move-out appointments to fit your lifestyle.
Do I need to be home during my cleaning appointment?
No, you do not need to be home! We can arrange secure access through a key, lockbox, or door code. For initial visits, we recommend a brief walkthrough together to note your priorities and special instructions.
Are you comfortable working in homes with pets?
We love working around friendly pets! Please let us know in advance about your furry companions and any off-limit areas. For everyone's comfort and safety, anxious or reactive pets should be kept in a separate, secure room.
What is your cancellation and rescheduling policy?
We kindly request at least 24 hours' notice for cancellations or schedule changes. Cancellations made with less than 24 hours' notice may incur a $40 cancellation fee, though we always do our best to accommodate genuine emergencies.
Can recurring clients skip a scheduled visit?
Yes, recurring clients can skip occasional appointments with advance notice. Please note that skipping may affect your regular time slot and additional cleaning time may be required on your next visit.
Do I need to tidy up before my cleaner arrives?
Not at all! We're here to make your life easier. However, clearing away personal belongings, toys, and excessive clutter allows us to spend more time focusing on the actual cleaning. If your home needs extra organizing or attention, just let us know when requesting your quote.
Ready to experience a fresh, sparkling home?
Let our friendly, reliable team take care of the housework so you can enjoy more free time. Get your free personalized estimate today.